Your Rights as a Client
Brick Street Counseling is committed to providing ethical, professional care in accordance with applicable state laws and professional standards. If you have a concern about services received, you are encouraged to discuss it directly with Angela first.
You also have the right to request your records or file a formal complaint with the relevant licensing board.
Request Your Records
You have the right to access your health and mental health records at any time.
To request records, contact us at:
Email: hello@brickstreetcounseling.com
Client Portal: https://brickstreetcounseling.clientsecure.me/sign-in
Please include the following in your request:
- Your full name
- Date of birth
- Dates of service
- Preferred method of record delivery
Additional verification may be required to protect your privacy.
Texas, Consumer Rights & Complaints
Clients receiving services in Texas have the right to file a complaint regarding services received.
Licensing Board: Texas Behavioral Health Executive Council (BHEC) 1801 Congress Avenue, Suite 7.300 Austin, Texas 78701 Phone: (512) 305-7700
How to File a Complaint:
Complaints must be submitted using the Council’s official complaint form. When filing, please provide:
- Provider name
- Dates of service
- A detailed description of your concern
- Complaint Form & Submission: https://bhec.texas.gov
- Complaints Line: (800) 821-3205
- Email: Enforcement@bhec.texas.gov
Please note:
- Complaints must generally be filed within 5 years of the end of services
- Filing a complaint may require disclosure of confidential information
Louisiana — Consumer Rights & Complaints
Clients receiving services in Louisiana have the right to file a complaint with the licensing board.
Licensing Board: Louisiana Licensed Professional Counselors Board of Examiners 11410 Lake Sherwood Ave North, Suite A Baton Rouge, LA 70816 Phone: (225) 765-2515 Email: lpcboard@lpcboard.org
How to File a Complaint:
Complaints must be submitted using the Board’s official complaint form. When filing, please provide:
- Provider name
- Dates of service
- A detailed description of your concern
- Complaint Form & Submission: https://www.lpcboard.org
The Board investigates allegations of unethical or unlawful counseling practices.
Professional Disclosure Statement
Services are provided by Brick Street Counseling in accordance with applicable state laws and the ethical standards governing licensed professional counselors in Texas and Louisiana. Telehealth services are offered in compliance with state-specific telehealth regulations.
Clients receiving telehealth services must be physically located in a state where Angela Henson is licensed at the time each session is provided.
Brick Street Counseling | Angela Henson, MS, LPC, NCC TX License #93638 | LA License #TEL1063 hello@brickstreetcounseling.com